House Clearance Hounslow Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Hounslow provides house clearance and related waste collection services. By booking or using our services, you agree to be bound by these terms. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means any individual, company or organisation that requests or uses our services.

Services means house clearance, rubbish removal, waste collection and associated services provided by House Clearance Hounslow.

Site means the property, premises or location where the services are to be carried out.

Waste means any items, materials, household effects, furniture, appliances, garden waste or other goods to be removed by us as part of the services.

Contract means the agreement between the customer and House Clearance Hounslow incorporating these terms and conditions.

2. Scope of Services

House Clearance Hounslow provides house clearance and waste collection services for domestic and commercial customers. The exact scope of the services will be confirmed in writing, by email, or verbally at the time of booking, based on the information you provide.

Services may include full or partial property clearance, removal of unwanted items, loading, transportation, and lawful disposal or recycling of waste. Any additional services requested on the day that were not included in the original quotation may be subject to an additional charge.

3. Booking Process

Bookings can be made by telephone, email, or any other method we may make available from time to time. When making a booking, you must provide accurate and complete information regarding the site, access, type and approximate volume or weight of waste, and any special requirements.

We may provide a quotation based on your description, photographs you share, or an in-person assessment. Quotations are given in good faith but may be revised if, on arrival, the actual nature or amount of waste differs materially from the information provided.

A booking is confirmed only when we have accepted your request and provided confirmation of the date, approximate time window, and price or pricing basis. We reserve the right to decline any booking at our discretion.

4. Access and Customer Responsibilities

You are responsible for ensuring that we have safe, reasonable and timely access to the site on the agreed date and time. This includes arranging any necessary permissions, parking, and entry to communal or restricted areas.

You must ensure that the waste you present for collection belongs to you or that you have full permission from the legal owner or occupier of the property to arrange for its removal and disposal.

You must inform us before the booking date of any hazardous materials, restricted items, or unusual access issues, such as narrow staircases, poor lighting, loose floor coverings, or structural concerns. We may refuse to handle unsafe items or operate in unsafe conditions.

5. Pricing and Quotations

Our charges are based on factors including, but not limited to, the volume or weight of waste, the type of materials, labour required, access conditions, and distance. Prices may be given as a fixed quote or as a range, potentially subject to adjustment on site.

All prices will be stated in pounds sterling and may be inclusive or exclusive of VAT, as specified at the time of quotation. If VAT is applicable, it will be charged at the prevailing rate.

If, upon arrival, we find that the waste volume, type or site conditions differ significantly from what was described at the time of booking, we will inform you of any change in price before proceeding. If you do not accept the revised price, we may cancel the service and, where applicable, charge a reasonable call-out fee.

6. Payments and Invoicing

Unless otherwise agreed, payment is due on completion of the services on the same day. We may require a deposit at the time of booking, particularly for large or commercial clearances.

Payment can be made by cash, bank transfer, card payment or any other method we make available and approve. You are responsible for ensuring that payment details are accurate and that funds are available.

Where services are provided on account or to business customers with agreed credit terms, invoices must be settled within the period stated on the invoice. If no period is stated, payment is due within 14 days of the invoice date.

We reserve the right to charge interest on overdue amounts at the statutory rate allowed under the Late Payment of Commercial Debts legislation, as well as reasonable costs incurred in recovering the debt.

7. Cancellations and Amendments

You may cancel or amend your booking by giving us reasonable notice. We request at least 24 hours notice for cancellations or significant changes to avoid charges.

If you cancel less than 24 hours before the scheduled arrival time, we may charge a late cancellation fee to cover costs incurred. If we arrive at the site and are unable to gain access or the services cannot be carried out for reasons within your control, we may treat this as a late cancellation and charge accordingly.

We will make every reasonable effort to attend at the agreed time. However, time is not of the essence, and we may need to reschedule due to traffic delays, vehicle breakdowns, staff illness, adverse weather, or circumstances beyond our control. In such cases, we will contact you as soon as reasonably practicable to arrange an alternative time. We will not be liable for minor delays or rescheduling, but you may cancel without penalty if we cannot offer a reasonable alternative appointment.

8. Waste Regulations and Prohibited Items

House Clearance Hounslow operates in accordance with UK waste management laws and regulations. We are committed to lawful and responsible waste collection, transfer, and disposal. Waste is transported only to authorised facilities such as licensed waste transfer stations, recycling centres, and approved disposal sites.

We will not collect or transport certain hazardous or restricted items unless specifically agreed and legally permitted. Prohibited or restricted items may include, without limitation, asbestos, medical waste, chemicals, paint in liquid form, gas bottles, pressurised containers, explosives, and certain electrical or electronic equipment not accepted at general waste facilities.

You are responsible for informing us in advance about any potentially hazardous materials. If we discover prohibited items on site, we may refuse to remove them or charge an additional fee if they can be lawfully handled. We may also terminate the contract if you persistently request unlawful disposal of waste.

We reserve the right to refuse any items we reasonably believe could endanger our staff, vehicles, the public, or the environment, or which cannot lawfully be accepted under applicable waste legislation.

9. Ownership of Items and Disposal

By presenting items for removal, you confirm that you are the owner of those items or have full authority from the owner to arrange their removal and disposal. Once items are loaded onto our vehicle, they become our property, and you relinquish all rights to them unless otherwise agreed in writing.

We may, at our discretion, choose to reuse, resell, donate, recycle or dispose of items as we see fit, provided that any disposal is carried out in accordance with the law. This allows us to reduce the amount of waste sent to landfill and to operate an efficient clearance service.

10. Condition of Property and Damage

We will take reasonable care when carrying out the services to avoid damage to your property. However, you should take steps to protect fragile items, flooring and other surfaces where necessary, and remove or secure any valuables before the clearance begins.

We will not be liable for normal wear and tear, superficial marks, or damage arising from the movement of large or heavy items in confined spaces where such risk is inherent and you have been informed of this. We will not be responsible for pre-existing damage or structural defects at the site.

Any claim for damage must be reported to us in writing as soon as reasonably practicable and in any event within 48 hours of completion of the services, with supporting evidence where possible. We reserve the right to inspect the damage before admitting liability or arranging repair.

11. Liability and Limitations

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot be lawfully limited or excluded.

Subject to the above, our total liability arising under or in connection with the contract, whether in contract, tort, negligence, or otherwise, shall be limited to the total price paid or payable by you for the services giving rise to the claim.

We will not be liable for any loss of profit, loss of income, loss of business, loss of anticipated savings, loss of reputation, or any indirect or consequential loss arising out of or in connection with the services or these terms.

We are not responsible for any items which you intended to keep but which were not clearly separated or labelled, unless we have expressly agreed to identify and preserve specific items. You must ensure that any items to be retained are removed or clearly marked before the clearance begins.

12. Insurance

House Clearance Hounslow maintains appropriate insurance cover for its operations, including public liability insurance. Details of insurance cover can be provided on request. Our liability remains subject to the limits and exclusions set out in these terms.

13. Customer Conduct and Health and Safety

We expect customers and any persons present at the site to behave in a respectful and non-threatening manner towards our staff. We reserve the right to withdraw our staff from the site and terminate the services without refund if they experience abusive, aggressive or unsafe behaviour.

Our staff must be allowed to work in a safe environment and to follow all relevant health and safety procedures. We may refuse to work in conditions that we reasonably consider unsafe, unsanitary, or in breach of health and safety regulations.

14. Data Protection and Privacy

We may collect and process personal information such as your name, contact details, address and payment information for the purposes of managing bookings, providing services, handling payments and complying with legal obligations.

We will handle your information in accordance with applicable data protection laws and will take reasonable steps to keep it secure. We do not sell personal data to third parties. We may share information with service providers, insurers, or authorities where necessary to provide the services or comply with legal requirements.

15. Events Beyond Our Control

We shall not be in breach of these terms or liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control. These may include extreme weather, accidents, traffic disruption, road closures, strikes, civil unrest, acts of God, or changes in law or regulation.

Where an event beyond our control occurs, we will notify you as soon as reasonably practicable and will use reasonable endeavours to rearrange the services. If we are unable to perform the services within a reasonable time, either party may cancel the affected services without penalty.

16. Variation of Terms

We may update or amend these terms and conditions from time to time. The version in force at the time of your booking will apply to that contract. Any significant changes will be made available on request or communicated where appropriate.

No variation to these terms shall be effective unless agreed in writing by an authorised representative of House Clearance Hounslow.

17. Severability

If any provision of these terms is found to be unlawful, invalid or unenforceable by a court or competent authority, that provision shall, to the extent required, be deemed to be deleted, and the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

These terms and conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the law of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms or the services, including any non-contractual disputes or claims.

By placing a booking with House Clearance Hounslow, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.